Tolla
Returns & Refunds
Last updated: August 24, 2026
Tolla accepts eligible returns requested within 30 calendar days after delivery. Items must be unused, in resalable condition, and returned with their original packaging and included accessories.
Return window and eligibility
Request a return within 30 calendar days after the delivery date. Eligible items must be unused, undamaged, in resalable condition, and include the original packaging, accessories, manuals, and order information. We may refuse returns that show use, installation, alteration, missing parts, or damage caused after delivery.
Items that may be excluded
Custom or personalized products, used or installed products, clearance or final-sale products, opened consumables, and items excluded by applicable law may not be returnable. Nothing in this policy limits a consumer right that cannot legally be waived.
How to request a return
Contact support@tolla.top before sending any item back with your order number, the product name, and the reason for the request. For a damaged, defective, or incorrect item, include clear photos of the item and packaging. Do not ship a return until we provide written instructions.
Return address
Unless our written return instructions provide a different carrier direction, the return address on file is: 19539 CRONIN DR, ROWLAND HEIGHTS, CA, 91748, US. A return may be delayed or refused if it is sent without our instructions or cannot be matched to an order.
Return shipping
For a change-of-mind or other non-defective return, the customer is responsible for reasonable return shipping costs. If the item is defective, damaged in transit, or incorrect because of our error, we will provide appropriate return instructions and cover the reasonable return shipping cost.
Inspection and refunds
After the returned item is received and inspected, an approved refund is sent to the original payment method where available, generally within 3–5 business days. The financial institution may need additional time to post the refund. Original shipping charges are refundable only when required by law or when the return results from our error.
Contact
Questions can be sent to support@tolla.top or +18583101019. Our normal support hours are Monday–Friday, 9:00 AM–5:00 PM local time.